Questions fréquentes
Frequently asked questions
Digital delivery, activation, payment.
How will I receive my purchase?
Everything is delivered online, with no shipping costs. Depending on the product page, your code is available in your account as soon as payment is confirmed, it is sent to you by our team after payment, or a file can be downloaded from your account. An email lets you know as soon as your purchase is ready.
Where can I find my codes and downloads?
In your account, under Orders, on the order page. For your security, codes are never sent in plain text by email.
How do I activate a key?
Instructions specific to each product are shown with your code. In general: open the platform shown on the product page (Steam, PlayStation Store, Nintendo eShop…), then go to the section for activating a product or redeeming a code.
Platform and region: what should I check?
The activation platform and region shown on the product page must match your account. A key intended for another region may be refused. If in doubt, contact us before buying.
Can I cancel a digital purchase?
At payment, you request immediate access to the digital content and acknowledge that you lose your right of withdrawal once the code or file is made available. A code doesn't work? Contact us with your order number: we review every request.
How does payment work?
Card payments are processed by Stripe, our payment provider. Your card details are entered with Stripe and are never stored on our site.